Is your conference or festival more than a day or two? If so, it will be exhausting for you, your staff, and maybe even the attendees. It is so important to think about self-care during these weeks. This week I was working with a week-long festival on a university campus. It had all the components…
Category: Customer Service
Here comes summer. Otherwise known as FESTIVAL SEASON!
Everywhere we turn there is some sort of festival. Community festivals, music festivals, art festivals, and “fill in your own topic here” festivals dot our calendars. Sometimes a festival is a standalone event, and sometimes it happens in conjunction with another activity, like a camp. What makes these events so unique? As a nonprofit manager,…
Accessible to All: ADA impacts what we do
A patrons experience when attending a venue is not only determined by the art, but everything else they see, hear, and touch from the moment they buy a ticket, or visit a website, until they leave the space. While the ADA is a set of complicated guidelines that can be difficult to adhere to, ultimately…
The choice in customer service
There is no one right way to provide great customer service. Option 1: Answer every call right away so our customers receive immediate attention Option 2: Take the time needed to help each customer without interruptions In a perfect world, we could do both options when working with customers (or coworkers for that matter). A…
In nonprofit organizations everyone is a development officer
There are people that enjoy building relationships and asking for support for organizations, and there are those that would rather do anything but ask or money. The first category of people is happy to call themselves development officers and make a career working within that department. The rest of the staff may not call themselves…
Energize Arts 