The choice in customer service

There is no one right way to provide great customer service. Option 1:  Answer every call right away so our customers receive immediate attention Option 2:  Take the time needed to help each customer without interruptions In a perfect world, we could do both options when working with customers (or coworkers for that matter).  A…

Can, and should, theater be priced as a luxury item?

“Art isn’t a luxury, it’s a necessity.”  For those of us working in the arts, this is an accepted truth.  We are consistently advocating for programs that make arts accessible to all communities, income levels, and cultures.  I firmly believe in these activities and believe that the art we create becomes better for it.  Still,…