There is no one right way to provide great customer service. Option 1: Answer every call right away so our customers receive immediate attention Option 2: Take the time needed to help each customer without interruptions In a perfect world, we could do both options when working with customers (or coworkers for that matter). A…
Tag: leadership
Failure in a results-driven world.
I’m not a big fan of the word “fail.” But it happens. “Fail” has a connotation that can be negative and depressing. As nonprofit organizations, and nonprofit employees we need to grow and change. That means taking risks and trying new things. Risk is dangerous. It might not work. Results are rewarded. Implementing a new,…
Energize Arts 